Refund Policy

Española Lowrider Phenomena Refund & Return Policy

 

General Policy Overview

 

At Española Lowrider Phenomena, we appreciate your support and your commitment to our mission. Because we rely on contributions to fund our programs, we generally maintain a no-refund policy on donations. However, we understand that mistakes happen. This policy outlines the specific circumstances under which a refund may be issued.

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Donations

 

One-Time Donations: As a general rule, donations are non-refundable. If you have made an error in the amount of your donation or made a duplicate donation, please contact us within 15 days of the transaction.

 

Recurring Donations: You may cancel a recurring donation at any time. Refunds for previous months' donations are not typically granted, but we will ensure no future charges are processed once a cancellation request is received.

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Event Registrations & Tickets

 

We understand that plans change. For ticketed events, our refund schedule is as follows:

 

Full Refund: Requests made at least 30 days prior to the event date.

 

Partial Refund (50%): Requests made between 14 and 29 days prior to the event date.

 

No Refund: Requests made within 13 days of the event.

 

Note: In many cases, you may choose to convert your ticket purchase into a fully tax-deductible donation if you cannot attend.

 

 

Memberships

 

Membership fees are generally non-refundable and non-transferable. If you feel your membership was processed in error, please reach out to our administrative team for a case-by-case review.

 

 

Merchandise 

 

If you purchased physical goods (e.g., t-shirts, mugs, etc.) and they arrive damaged or defective:

 

Please notify us within 15 days of receipt. We will offer a replacement or a full refund upon return of the item.

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How to Request a Refund

 

To request a refund, please contact us with your full name, transaction date, and the reason for your request:

 

Email: espanolalowriderphenomena@gmail.com

 

Phone: (505) 819-3738